Privacy Policy

From a business owner, when you sign up or use your dashboard:

• Your name, email address, and phone number
• Your business name, hours, services, staff names, and booking page content (photos, description, FAQs)
• Payment confirmations you report to us for your subscription (we do not collect or store card numbers — see “Payments” below)

From a customer booking an appointment through a business’s Maw3ed page:

• Name and phone number, provided when making or managing a booking
• Appointment details — the service, date, time, and any note left for the business

• To operate the booking system — creating, confirming, rescheduling, and cancelling appointments
• To send booking-related notifications (WhatsApp messages, push notifications, and emails) to business owners and their customers
• To let a business owner see their own customer history and manage their own booking page
• To manage subscriptions and trial periods for business accounts
• To respond if you contact us for support

We do not sell customer or business data to third parties, and we do not use it for advertising.

A customer’s booking details (name, phone, appointment info) are visible to the specific business they booked with — that’s the whole point of the booking page — but not to other businesses on Maw3ed. Business account details are visible to Maw3ed for the purpose of running the platform and are not shared with other businesses.

• Supabase — hosts our database, where all account and booking data is stored
• Vercel — hosts the Maw3ed website and app
• WhatsApp — used to send booking confirmations and messages when a phone number is provided; this opens WhatsApp’s own chat interface and is subject to WhatsApp’s own privacy terms
• Resend — used to send transactional emails (e.g. account-related messages)
• Whish Money — used for business owners to pay their Maw3ed subscription; Maw3ed does not process or store payment card details itself (see “Payments” below)

Each of these providers processes data only as needed to provide their service to Maw3ed.

Subscription payments are currently made directly through Whish Money, outside of Maw3ed’s own systems. Maw3ed does not receive or store your card or Whish account credentials. We only record that a payment was reported and, once confirmed, the dates your subscription covers.

Maw3ed uses your browser’s local storage to remember simple preferences, such as your chosen display language (English/Arabic) and your login session. We don’t use third-party advertising or tracking cookies.

We keep account and booking data for as long as a business account is active. If a business owner closes their account or asks us to delete their data, we’ll remove it within a reasonable time, except where we’re required to keep records (for example, for accounting purposes).

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, by contacting us using the details below. Business owners can also update or remove most of their own information directly from their dashboard Settings page.

If we make material changes to this policy, we’ll update the date at the top of this page. Continued use of Maw3ed after a change means you accept the updated policy.

Questions about this policy or your data can be sent to us on WhatsApp at 79070947. See also our Terms of Service.